Lead Implementation Engineer

We are Tenacious

We are relentlessly focused on solving important problems for our customers that will help their carbon projects be more successful in improving the health of our climate.

We are Precise

Trust is paramount. At Mangrove we operate with surgical precision because we know that the success of our customers' carbon projects relies on their unwavering trust in our data and our platform's meticulous ability to track CO2 and its respective emissions.

We are Thoughtful

We believe that the right solution requires a deep understanding of our customers' needs and challenges. This understanding is manifested in every design and every solution that we build.

Customer Delivery

• Lead onboarding and deployment: own end-to-end onboarding for strategic customers-spanning discovery, data integration, platform configuration, and go-live.
• Adapt implementation frameworks across voluntary and compliance markets and diverse project types (fuels, CDR, and beyond).
• Deep technical integration: design and execute implementations that connect customer systems, sensors, and data pipelines into Mangrove's platform, leveraging APIs, databases, and workflow automation.
• Pathway expertise: develop deep understanding of carbon accounting nuances across multiple fuels and CDR pathways to tailor onboarding solutions that meet pathway-specific data and reporting requirements.
• Trusted technical advisor: serve as the bridge between customer, product, and engineering-educating customers on best practices in MRV, data management, and market reporting while advocating for their needs internally.
• Forward-deployed execution: operate as an extension of the product and engineering teams in the field-rapidly prototyping, troubleshooting, and refining platform configurations in live customer environments.
• Implementation project management: develop project plans and ensure delivery milestones are met, managing dependencies, risks, and timelines with precision.

Team Leadership & Mentorship

• Coach and develop: serve as a technical mentor and day-to-day coach for implementation engineers on the Customer Delivery team-pairing on complex deployments, reviewing their work, and providing structured feedback that accelerates their growth.
• Raise the bar: develop and refine implementation playbooks, onboarding frameworks, and delivery standards that elevate the consistency and quality of the team's work.
• Knowledge transfer: translate deep domain and technical expertise-carbon accounting nuances, integration patterns, platform configuration-into reusable documentation and training materials the team can leverage.
• Cross-team influence: partner with product managers and engineers to shape the product roadmap through real-world insights from deployments, and help junior engineers participate meaningfully in those conversations.
• Continuous improvement: gather customer feedback post-implementation and lead retrospectives that improve both onboarding outcomes and team capability over time.

Skills & Traits We Value

• Coach's mindset: you find genuine satisfaction in helping others grow. You give feedback clearly and constructively, and you model the behaviors you want to see in the team.
• Highly detail-oriented: you sweat the small stuff and know the watch-outs for a successful delivery-and you've built the habits and checklists that help others avoid those pitfalls too.
• Insatiably curious: you go deep to understand how capture and removal pathways generate climate impact, how data needs to be tracked, and how credits are traded-and you find ways to share that curiosity with your colleagues.
• Adaptable and fast-moving: you thrive in dynamic customer environments where requirements evolve quickly and success demands creative problem-solving.
• Customer-driven: you act as a trusted partner and advocate for customers, focused on delivering value from day one.
• Strong communicator: you can simplify technical complexity and lead engaging, outcome-oriented discussions with both customers and teammates.
• Action-oriented: you take initiative, solve problems in real time, and bias toward solutions over process.
• Integrity and team orientation: you operate with honesty, collaboration, and a belief in the power of small, high-performing teams to deliver massive impact.

Qualifications & Experience

• 5+ years in a forward-deployed engineering, solutions engineering, or technical implementation role, ideally in enterprise software, energy, or data-heavy industries.
• A track record of mentoring or leveling up more junior engineers-whether through formal coaching, pairing, playbook development, or leading team retrospectives.
• Proven success leading complex, multi-stakeholder technical implementations from discovery to launch.
• Strong familiarity with data systems (cloud platforms, APIs, databases, data pipelines) and scripting in SQL or Python.
• Experience working directly with engineering teams and translating customer needs into clear technical requirements.
• Domain familiarity with carbon markets, MRV systems, or project development strongly preferred.
• Exceptional customer engagement and communication skills-able to interface equally effectively with technical teams and executive stakeholders.

Mission & Impact

• Work at the intersection of decarbonization, data, engineering, and product.
• Own high-impact deployments and help scale implementation excellence across the Customer Delivery team.